NFM Is Delivering Your New Sofa. Who Takes the Old One?
Will Nebraska Furniture Mart take your old furniture? See what NFM’s delivery services include and how to arrange removal before your new sofa arrives.
You’ve ordered the new sofa. The old one is still occupying the spot where it needs to go.
Before delivery day, find out whether your NFM order includes moving that sofa somewhere else or taking it away. Those are different services, and the words “full-service delivery” don’t make every old item eligible for removal.
NFM’s current delivery policy lists appliances, mattresses, and electronics as eligible haul-away categories with full-service delivery. It does not list sofas, dressers, or dining tables in that haul-away list. Full-service delivery can also include moving existing furniture to another room or garage. Services vary by product and delivery location.
If your old couch needs to leave the property, get that specific job arranged before the new one arrives.
Will Nebraska Furniture Mart take away your old furniture?
For an old sofa, dresser, or table, plan separate removal unless NFM specifically approves that item for your order.
NFM’s delivery comparison distinguishes between bringing in the purchase, moving belongings already in the home, and hauling eligible items away:
Not every purchase qualifies for every service. Check the options offered for your product and address.
Removing the packaging from your new sofa also doesn’t arrange removal of your old sofa. Make sure the service description addresses the item you want gone.
Keeping the old sofa? Add the move to your NFM order
f the old sofa is going to a spare room or garage, NFM’s full-service option may solve the problem.
Its delivery FAQ says moving existing items within the home is a full-service benefit. In-home delivery alone does not include that work.
Here’s how to arrange it:
- Choose full-service delivery if it is available for your purchase and address.
- Add the applicable piece-move service to your cart.
- Identify the furniture and where you want it placed.
- Review the order to make sure the move is included.
NFM says piece-move and eligible haul-away services must still be added to the cart, even when they appear as $0. That tells the delivery team what work to prepare for. Source: NFM delivery FAQs.
If you’ve already placed the order, contact NFM customer service or call 1-800-336-9136 to ask whether the service can be added.
Describe the actual move:
“My new sofa is being delivered to the living room. I need the existing sofa moved from that room to the garage. Can you add that piece move to my order?”
NFM’s preparation rules say items must be emptied and safe to handle. Disassembly and reassembly of existing furniture are excluded, so raise that separately if your old piece cannot pass through the doorway intact.
Need the old couch off the property? Book its destination too
An old couch leaving your home needs somewhere to go.
Decide that before requesting transportation. The destination changes the route, timing, and price.
Deliver it to a buyer or someone taking it
If someone is buying the sofa or accepting it for free, settle the collection or delivery arrangements with them.
For a delivery, get the receiving address and a time when someone can accept it. Include access at both homes when booking transportation.
If clearing space is urgent, schedule the old sofa’s move before the new delivery day where practical. Depending on an unconfirmed buyer to arrive just before NFM leaves little room for a cancellation.
Deliver it to a donation center
Get approval for the specific furniture before booking the trip. Send photos, disclose damage, and arrange a receiving window.
Then book transportation to that approved location. A mover’s availability does not establish that a charity will accept the sofa.
Our Habitat pickup and delivery guide explains how to request donation collection or arrange transportation to a ReStore.
Arrange disposal
If the furniture is unsuitable for reuse, arrange a service that accepts it for disposal.
Ask for a total covering the carry out, transportation, and any disposal charges. If you are arranging transport to a facility yourself, establish that it accepts the furniture and the person delivering it.
Avoid booking an unspecified trip “to the dump.” Give the provider an agreed destination and ask who pays the receiving fees.
How to arrange the old furniture’s move with Laborhutt
Laborhutt is an option when your old furniture needs transportation to another home, storage, or an approved donation location.
Start a Laborhutt booking with your home as the pickup address and the agreed destination as the drop-off. Select the items and review the price by date.
Describe the furniture where it is now. Include:
- Photos, dimensions, and every piece being moved.
- Stairs, elevators, parking, and tight turns.
- Whether disassembly is needed.
- Whether you can help lift.
- The receiving location’s access and available hours.
- When the room must be clear for NFM.
For example:
“Move one three-seat sofa from my second-floor living room to an approved donation center. There is one flight of stairs and no elevator. I cannot help lift. The sofa must leave before my NFM delivery on Friday.”
Confirm that the vehicle, crew, carrying work, and destination fit the booking. For disposal, establish that the provider accepts that work and whether the price includes facility fees before paying.
How much does NFM charge for haul-away?
NFM’s current FAQ says there is no additional per-item fee for eligible piece moves or haul-away under full-service delivery. Those services are included in the full-service delivery fee.
That does not mean the delivery service itself costs $0. NFM says applicable delivery charges appear at checkout, and service availability depends on the purchase and location.
Compare the price for the job you actually need:
An appliance promotion offering free haul-away does not establish that NFM will remove an old couch.
Arrange eligible haul-away before delivery day
If NFM confirms that your old item qualifies, add haul-away to the order before the crew arrives. Its FAQ says the service should appear in the cart even when priced at $0.
Prepare the item according to the order instructions. NFM says haul-away items are subject to inspection and may be refused for visible contaminants or safety concerns. Its preparation list also requires haul-away items to be free of stains and contaminants. Source: NFM haul-away FAQs.
For a sofa that NFM has not approved for removal, arrange its separate trip early enough to clear the space.
The useful question for your order is:
“Will this crew take this specific item off my property, or only move it somewhere else inside?”
Once that is answered, you can book the remaining work and have the room ready when the new furniture arrives.
Policy checked October 25, 2026. NFM’s website displayed during research; services can vary by product and delivery address. Laborhutt is an independent service, and no NFM partnership is implied.
